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Frequently Asked Questions

We have answers! It’s normal to have questions when you buy dog beds online, and you will find answers to the most commonly-asked ones below. If you still need more information, don’t hesitate to contact us 

Returns/Exchanges

If you see any errors or mistakes in your order after your check out, please visit our returns page. This allows us to promptly resolve any mistakes or corrections. Since our orders often ship the same day we receive them, you must contact us as soon as possible. Once an item ships, we are unable to make any changes to the order.

If you don’t like your ResQ dog bed for any reason within 30 days, contact us for a return or replacement.
We accept returns of unused beds that are free of fur, dirt, stains, odors or other damage. You must contact us within 30 days of receipt for a return authorization. We provide refunds on dog beds that are returned in new, unused condition. Please note that at this time we do not provide pre-paid return labels. Visit our return policy page to learn more.

Bed Materials, Features & Sizing 

Since we are using fabrics that we are rescuing from being discarded, we do have some minor variations. The bed may vary a shade lighter or darker from the photo on the website. We do our best to check the quality of each bed for the best match to the color of the website sample.

The size of the bed you need depends on the length of your dog. Please measure your dog from the tip of the nose to the base of the tail and see our size guide for accurate sizing. See our chart here to help you decide on the right size.

ResQ pet beds are made with durable, military-grade fabric cover with a fleece top. The soft NomaFluff stuffing is contained within the inner liner. Since all of our beds are oval/elliptical shapes, there are no corners that invite chewing. Our beds are made to withstand normal wear and tear, but if you know your dog is a high-intensity, serious bed chewer, you may need another solution.

Yes, our NomaFluff foam may shift during packing and shifting. We suggest putting the bed on the floor and gently shaking the bed to even out the foam distribution. After testing our beds with dogs, we find that most of our canine friends enjoy customizing their space by nesting, snuggling in a corner or leaning toward the edge. Our foam moves to help dogs get nice and comfy.

Unfortunately, we cannot accommodate custom orders for ResQ dog beds. The only products and sizes currently available are those displayed on our website.

The cover can be removed and machine washed. The interior liner can be wiped off or spot cleaned and air-dried. The NomaFluff inside the liner is closed-cell foam and will not retain fluid.

The exterior cover can be removed and machine washed. The interior liner can be wiped off or spot cleaned and air-dried. The interior liner with NomaFluff stuffing should not be machine washed. See the handling tag on each bed for more instructions.

At this time, we only offer oval/elliptical beds. We’ve found this style perfect to allow dogs to create a fluffy nest or stretch out and stay awhile.

Because we use surplus fabrics for ResQ dog beds, we cannot guarantee future color availability. Each color is offered as available. Once it sells out, we may not have it again. We are working to repurpose fabrics as they become available that meet our quality and aesthetic standards.

For maximum longevity, we recommend ResQ dog beds for indoor use or inside a covered porch.

Shipping

All orders are shipped via FedEx Home Delivery. FedEx doesn’t deliver to PO Boxes so we must have a physical address to ship your bed to you.

Orders are shipped within 1-2 business days after the order has been placed. You can expect delivery to your home within a few business days after your order is placed.

We are presently unable to offer expedited options for customers who buy dog beds online. If you need your order by a certain date, please contact us before placement to confirm whether the projected delivery date meets your needs.

General

NomaFluff is made from non-toxic polyethylene foam. While we don’t recommend eating it, small quantities are not harmful if swallowed but may be a choking hazard. Please check with your vet if you have any concerns. Caution: ResQ beds are not intended for use by children. They are not toys. Observe your pet’s behavior for suitability of this product. Some items may be inappropriate for use by your pet. Remove, replace or discard the bed if it becomes damaged.

To speak with someone directly, please call Jeff Slater at ResQ at (919) 720-0995 and leave a message. Jeff will return your call within 24 hours. If your need is urgent, text him at that same number he will get back to you as quickly as possible.

Our German Shepherd rescue Romy loves his ResQ bed because he can nest and relax. I love ResQ because I know that my purchase helped get a rescue dog adopted.

– Tom and Susan

Hola! I wanted to let you know that Ollie loves his bed 🙂 It’s funny but he likes to sit on it while the ResQ bed is on the sofa, not on the floor. We think it is because he likes to be close to us. LOL.

– Yoli

Brody my seven-year old rescue lab jumped right onto his new ResQ bed. The fleece top was soft and comfy for his tired bones. Even his little brother Leonard found room to snuggle too. We love that ResQ supports rescue dog adoptions.

– Mitchell

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